You have placed an order with the Aloe Vera Rescue Spray in the last few days?
This order will be delivered promptly without the Rescue Spray.
Please excuse this circumstance and the possible delay with the dispatch of your package.
We were confronted with the situation that at our logistics partner, products such as Rescue Spray, which also contain certified organic ingredients (Bio Aloe Vera), have to comply with another/new bureaucratic procedure. This came extremely quickly within a day.
A good solution is currently being worked on at full speed in the background. Since the solution process involves several important steps and may take a few more days, we now let the packages send without the Rescue Spray. The Rescue Spray will be credited within approx.7 working days after receipt of the list of affected partners.
We will also keep you informed via the knowledge database (service.verway.ch). Under the heading "Shipping without Rescue Spray"; in the News section.
Thank you for your understanding.
Your VERWAY Service Team